Shipping Policy – Carved Decor
At Carved Decor, we take pride in delivering our high-quality decorative products to customers worldwide. Below, you’ll find key details about our shipping process, delivery times, costs, and policies.
Shipping Destinations
We ship across the United States and worldwide using reliable carriers, including FedEx, USPS, UPS, and DHL.
Processing Time
- Standard Orders: Typically processed and shipped within 10-15 business days.
- Custom Orders: Made-to-order items may require additional processing time, which will be indicated on the specific product page.
Note on Production: We strive to produce and ship your items as quickly as possible without compromising quality.
Note on Total Time: Please note that the total time to receive your order is the sum of Processing Time plus Estimated Delivery Time.
Estimated Delivery Times
Our shipping process ensures safe and steady delivery to your destination. Please note that shipping times may vary based on location and customs processing.
- United States: Typically 10–14 business days.
- Canada & Europe: Approximately 10–15 business days.
- Other International Destinations: Usually 12–18 business days.
Tracking: Once your order is shipped, we will provide you with a tracking number via email so you can monitor your package’s progress. Please note: Occasionally, tracking updates may take a few days to appear as the package moves to our international distribution center.
Shipping Costs
Shipping fees are based on the total weight and size of your order, as well as the selected shipping method. You can view the exact shipping cost at checkout before completing your purchase.
Customs, Duties & Import Taxes
Buyers are responsible for any applicable customs duties, import taxes, carrier brokerage fees, or other fees imposed by their country’s regulations.
Carved Decor is not responsible for delays due to customs processing.
Lost, Delayed, or Damaged Shipments
- Delayed Packages: If your package is delayed, we recommend checking the tracking details or contacting the carrier directly.
- Damaged in Transit: Please contact us within 3 days of delivery with clear photos of the damaged product and the exterior box. Please retain all original packaging materials, as the carrier may require them for inspection to process a claim. We will assist you in filing it.
- Lost Packages: If your tracking has not updated for more than 14 business days, please contact us at info@carved-decor.com so we can initiate an official investigation with the carrier to resolve the issue.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our full Return Policy for instructions on how to initiate a return.
Contact Us
For any additional inquiries related to shipping, feel free to contact our customer support team:
Email: info@carved-decor.com
