Shipping Policy – Carved Decor
At Carved Decor, we take pride in delivering our high-quality architectural wood carvings and decorative products to customers worldwide. Below, you'll find key details about our shipping process, delivery times, costs, and policies.
Shipping Destinations & Carriers
We ship across the United States and worldwide. Due to the oversized and fragile nature of architectural wood elements, we exclusively use reliable international freight and express carriers (primarily FedEx International) to ensure safe, traceable, and expedited delivery to your project site.
Processing Time
- Standard Orders: Typically processed and shipped within 10-15 business days.
- Custom Orders: Made-to-order items may require additional processing time, which will be indicated on the specific product page or in your custom quote.
Note on Production: We strive to produce and ship your items as quickly as possible without compromising our high standards of craftsmanship.
Note on Total Time: Please note that the total time to receive your order is the sum of Processing Time plus Estimated Delivery Time.
Estimated Delivery Times
Our shipping process ensures safe and steady delivery to your destination. Please note that shipping times may vary based on location and customs processing.
- United States: Typically 10–14 business days.
- Canada & Europe: Approximately 10–15 business days.
- Other International Destinations: Usually 12–18 business days.
Tracking: Once your order is shipped, we will provide you with a tracking number via email so you can monitor your package's progress. Occasionally, tracking updates may take a few days to appear as the package moves to our international distribution center.
Shipping Costs & Handling
Shipping fees are calculated dynamically based on the exact physical and volumetric weight of your order, as well as the destination. Because we ship fragile architectural decor, your shipping rate is comprehensive and includes:
- Custom crating, heavy-duty reinforced packaging, and specialized labor to protect your items during international air transit.
- Preparation of mandatory export documentation.
- Door-to-door insurance coverage against damage or loss.
You can view the exact shipping cost at checkout before completing your purchase.
Customs, Duties & Import Taxes
We handle all mandatory export paperwork for seamless customs clearance, including Lacey Act and TSCA declarations for wooden products.
- United States: Customers shipping to the US may have the option to prepay import duties and taxes at checkout (DDP – Delivered Duty Paid). If DAP (Delivered at Place) is selected, buyers are responsible for paying these fees directly to the carrier upon entry.
- Rest of World: All non-US shipments are sent under DAP terms. Buyers are strictly responsible for any applicable customs duties, import taxes, and carrier brokerage fees imposed by their country's regulations.
⚠️ Important Customs Notice: While we manage the logistics to ensure a seamless transit, the buyer acts as the official Importer of Record. The import clearance is a legal procedure strictly between the buyer and the destination country's government. Ultimate responsibility for compliance with local import regulations and providing any required identification (e.g., EIN or Tax ID) resides with the buyer. Carved Decor is not responsible for delays due to customs processing.
Lost, Delayed, or Damaged Shipments
- Delayed Packages: If your package is delayed, we recommend checking the tracking details or contacting the carrier directly.
- Damaged in Transit: Please contact us within 3 days of delivery with clear photos of the damaged product and the exterior box. Please retain all original packaging materials, as the carrier will require them for inspection to process an insurance claim. We will fully assist you in filing it.
- Lost Packages: If your tracking has not updated for more than 5–7 business days, please contact us at info@carved-decor.com so we can immediately initiate an official investigation with the carrier to resolve the issue.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our full Return Policy for instructions on how to initiate a return.
Contact Us
For any additional inquiries related to shipping, feel free to contact our customer support team:
Email: info@carved-decor.com
